FAQ

  • Who are these courses designed for?

    Our courses are ideal for researchers, educators, postgraduate students, and professionals who want to apply generative AI effectively and ethically in their work. Whether you’re in academia, healthcare, policy, public service, or addressing global challenges, you’ll find real-world value here.

  • Do I need a technical background or coding experience?

    You don’t need to be a programmer or AI specialist. Our courses are designed to be accessible, practical, and easy to apply — even for those completely new to generative AI.

  • What kinds of tools are used in the courses?

    We focus on research-capable generative AI tools such as ChatGPT, Claude, and Gemini, with coverage of emerging tools as they become available. Our teaching emphasises transferable skills and prompting strategies, not reliance on any single platform.

  • Can I preview a course before enrolling?

    Most courses include a preview lesson or open access to the first chapter, so you can explore the format and content before purchasing.

  • Do you offer refunds?

    Refunds are available within 14 days of enrolment if you’ve completed less than 25% of the course. This policy is designed to balance learner flexibility with protecting the value of our content. We encourage you to preview content before enrolling.

  • Do you offer subscriptions or course bundles?

    We are exploring a subscription model. In the meantime, you can access complete multi-course tracks — such as Generative AI in Research — at a discounted bundle rate. Contact us to learn more about available bundles or future subscription access.

  • Can institutions or teams access these courses?

    We offer group access, bulk enrolment, and custom licensing solutions for universities, research centres, NGOs, healthcare providers, and public-sector organisations. If you’re interested in team-wide or institutional access, contact us to discuss your needs.

  • Will you offer more advanced or technical content in the future?

    While our current courses are designed for accessibility, we are also developing deeper modules for those seeking advanced skills or specialised use cases.

  • What is the Agentic Tool Lab and how does it relate to the courses?

    Coming soon, the Agentic Tool Lab will offer hosted and downloadable AI assistants that help you apply course content directly to academic, organisational, and research workflows. You’ll see demos embedded in courses, with full access available as a separate subscription.